Wait until light turns green, or turns off completely. openreach fault tracker. They have all your details and will work. Plug the other end in at the wall and switch on. 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. Section 3: Connect using a PPPoE connection. See if Ultrafast Full Fibre broadband is available where you are. 1 Rating. 5 amp) passthrough lead. Wait for the power light to come on and stop flashing. Yep. Call us for sales enquiries about. As noted above, sight of the output from the BTW checker will help determine the issue. My router from BT has four LAN ports on the back and one is dual purpose. *Unthrottled, with Free Router & Installation. Openreach ( BT) has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. survey and audit Openreach equipment affected by your project, protect them while you’re. Click on your model of Hub to find out what the lights mean. Nokia fiber modems and ONTs are better than good. Just click on this link to view the Premitel Fibre Termination Point. 05-1. When mines was swapped out the engineer had to call wholesale to complete a registration process. PON solid green. With FTTP, you'll connect to the Ethernet socket on the Openreach ONT, so you just need PPPoE (so basically any router). Contact us. If there are no lights, check the power cable is in firmly and connected to the mains. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. So it had better be good. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. Openreach have now undertaken 1st and 2nd Stage installation of 1. Technical Specifications. It replaces the traditional copper master socket. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Solved! Go to Solution. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. If you’re still having problems try restarting your device. 2. If you've got Fibre, you should also make sure that your router is set to Fibre mode. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. Section 4: View the PPPoE connection status. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. main deco plugged directly into the lan port of the ONT. What to do. BT Sport. Posted by a Superuser, not a Sky employee. Then just follow our step-by-step guide to install your broadband yourself. Emigrate to somewhere with FTTP. Your ONT is connecting. End to end provision of OH & UG FTTP network. I have no lights on my Powerline Adapters or BT Mini Connectors. g. Great-value deals on unlimited broadband. If I plug the BT supplied Super Hub 2 into the same ONT port, the BT hardware connects to the internet fine and dandy. Any help would be. We are due to move house soon, the new house is on a 4 year old estate which is fully fttp. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. Turn the unit over and slide the cover up and off. but then I thought 80 Mbps is a very coincidental speed to be pegged to for a hardware fault…usually if the port is flapping or faulty the speed will be. I connected it to my Sky router, i have sky Ultrafast Broadband FTTP, works no problem, however can i connect the X20 direct to the Open reach ONT and if so. Having had experience of numerous power cuts here lasting hours and in one case two weeks, this seemed woefully under-specified. (14,082 Views) Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Hey, so for the past year or so I've been running a mesh network of Deco M4s. First agree with your engineer where the FTTP connection will enter your premises. I figured I'd try them both to rule out the router being at fault. 00, in lengths of up to 30 metres with longer cable lengths available to order. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. Vertical Position This is the missing info, I know the screws are not positioned centrally on the vertical (e. You. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. The quickest way to get in contact is to use our virtual assistant. Provision of the Openreach equipment When Openreach installs the equipment we will install the ONT wherever the incoming fibre cable is located. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. This white box. Re: Digital voice and FTTP with Openreach ONT modem. 1+0 ONT and Casing. Openreach modem (ONT) explained: Ports and models available. Learn more about calling features and security as well as getting support with any issues. Dec 14, 2017. Your Openreach field-based coordinator will work with your construction workforce or site manager to make sure you get the right supplies delivered. You can do one of 2 things, put the Orbi in access point mode (if it has one) or connect it's WAN port to the BT hub and live with double natting. But in return, providers must push FTTP wherever they can. appropriate Openreach access product if used to deliver the end to end 21CN Optical service. 06-02-2021 6:01 PM. She said she'd never seen an ONT like this only a different design. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. Fix a problem. The VLAN thing is required for FTTC/VDSL if using your own router directly to the Openreach socket. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. The FTTP fibre is a different fibre to the one feeding the FTTC cable so one can be up and the other can be down, or in the case of for example a JCB digging up lots. BT says the hub had a fault which took out the ONT but I doubt. Re: Openreach has no connection. The fibre optic cable will pass through a hole in the wall and connect to the Openreach ONT mounted on an internal wall. * * * * * * *. 1 Rating. If you’ve got one of these, try these checks. 36 Comments. For external faults on the Openreach network phone BT Faults. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. 5Gbps LAN / Ethernet ports. Had FTTP since 4th Aug and it’s been rock solid until this evening. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then. Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. BT outages reported in the last 24 hours. fast deployment so are probably primarily a g. Only a single • Fit RJ45 modular boxes. Openreach has informed UK ISPs about the launch of a new speed test trial for their gigabit-capable Fibre-to-the-Premises broadband lines, which looks as if it will be used to help identify where on the network a speed fault actually exists (i. If interested, please contact your local customer networkRe: Red Fault Light following Power Cut. Get Superfast, reliable fibre deals starting from R299 per month. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. e. 1 Gbps up. That spans the globe new favorite in Madison are similar to red are rose and. Ask the BT Community. It may look like one of these. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. Product information. Or you can call Crimestoppers on 0800 555 111. Openreach has introduced a new speed test that allows it to isolate the internet connection to the ONT in the home so we can test the. Email: [email protected]. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Get our superfast unlimited fibre broadband. If you do a search for "OpenReach Sin506" you'll find the technical specifications for OR FTTP. If you’re getting your broadband through Fibre to the Premises (FTTP), you’ll need an Optical Network Terminal (ONT) in your home to set up your hub, instead of a normal master socket. If you already have an ONT, it’s very quick to get connected. Its lights should all glow a steady green. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. 5 watts. Replace the cover, sliding to the right to close. Yes I've got all the login for the TP, I was using it previously for my FTTC setup with Sky as a modem and router. Openreach work with the vendors to make sure they have custom firmware on their ONUs that works across OLT platforms (if they even multi-vendor this at all right now). This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband and voice. About BT. 0 Gbps full fibre capability to my house. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. If it's ADSL or FTTC then an external Openreach modem is obsolete anyway. They may have also used some special tools to bond or fit the fibre to the ONT. In some cases, we’ll use an internal fibre converter. Section 5: Using BT test credentials. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. Step 1: Check your Hub. This explains why it was, and still is, known to many as 'BT Openreach'. PON: Off Re: Fault Light on Openreach Fibre to the Premises Box. Left the modem off overnight and restarted this morning. The ONT has power: Power: Off: There is no power to the ONT. Sometimes they'll need to create new hole. What it means. Your optical network terminal (ONT) is your face to the customer inside the home. It sounds like a database / addressing issue. A multiport ONT is only useful if these network providers intend to provide multiple services over it. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. after upgrading from dsl to fttp I got my decos to work as follows. He/she wouldn’t contact BT Wholesale, they have no involvement when it comes the ONT itself. We would like to show you a description here but the site won’t allow us. openreach fault tracker. On Wednesday 22nd February the fault page for my active fault REP-12513425 was no longer available, implying that you. ISP Options on Openreach’s FTTP Network. If any light is flashing or switched off, select the option which describes its status: Power light is off (this is the right-hand status light) PON and LOS lights both flashing Openreach modem (ONT) explained: Ports and models available. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Just unplug the BBU from the ONT and plug the Power Cable directly into the ONT. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. New router deployed. 2Gbps and 1. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. You will need to wait until there is a fault, and then let Sky deal with Openreach. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. This is a small network termination point. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. Does the fibre (FTTH) terminate with an ONT which I can attach my own router to? Essentially I would like to know; can I go with any ISP or do some (e. You'll need two free mains sockets (one for the ONT, one for the router), but they can be on an extension lead. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but. Soldato. Your ONT is working, your hub is connected, and you’re online. ClixRapidix. Mk4. The original pilot started on 1st December. Check all cables are firmly plugged in. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. . . Your hub lights show what the hub is doing and if everything is working. Some years ago Openreach did supply 4 port ONTs by default, often with a battery backup, but these. Message 2 of 7. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. Re: Open Reach Master Socket 5c and Full Fibre. Find out about our activities and financial performance in the most recent Openreach annual review and report. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Choose your product and log in to our troubleshooter to report your problem. Did you try a factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash and see if that helps. Top Member. Print these instructions. Ultrafast Fibre-to-the-Premises (FTTP) is the ultimate broadband technology in terms of reliability and performance (e. My FTTP has been down for 8 days, red LOS light on the ONT. Dust is bad. Only 1 issue: the connection to the modem is a little loose as the one on this device. My Optical Light is flashing, has gone off or has gone red. Restart your Openreach modem to fix connection problems. 36 Comments. Getting the best from your services in your new home Phone and broadband services. PON flashing / LOS off. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Nokia fiber modems and ONTs are better than good. Call us for technical help: 08702 408 377 Monday-Friday 09:00-17:00 . Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Here’s a handy guide to what the lights mean. Life at Openreach Diversity and Inclusion Application process Opportunities About Overview Our company How we're led Our story Awards Where and when we're building Retiring the copper network Service providers News. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. How we'll install your FTTP. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 4) Openreach say BT retail do not turn on Voice by default (unlike Sky) and hence BT Retail's broadband is more reliable. Try a new cable if needed. 1 stage install – between 9 and 18 working days, depending on availability. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. Teardown of the battery backup unit used in FTTP installations. Although Nokia ONT’s should now work with any headend manufacturer ( it wasn’t always the case , originally the headend and customer end had to be the same vendor ) , if the headend is a Huawei , I would be asking for the ONT to be swapped out for one from the same vendor. 488 Gbps downstream, 1. g. The Openreach ONT sits in an enclosure along with the Battery Backup Unit (BBU) and Point (TP), transferring electronic signals to the router. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. * Incredibly low fault rates * No minimum load. Time to report a fault if you have not already. B. An Openreach engineer visited on the 2nd day and said the fault was between the poleThe engineer will want to know where to put the ONT, so it's best discussed with them when they arrive. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. It sound like the power unit has failed, there have been a few similar reports. Edit: that's assuming it's an FTTP connection. Openreach battery back-up unit. I pushed Sky to contact. Openreach Phone Number 1. Re: Connecting Smart Hub to ONT. Line reset back up to. Check that the thin white fibre optic cable coming into your. in missouri, when. New service: 07701407770. Then call 999 as soon as it’s safe to do that. e. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. #3. We’ll remotely activate a port on the ONT. Installing FTTP can take up to three hours. @Outdoorsbloke. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. I guess there is noting stopping you complaining directly to OpenReach - might get something fixed quicker. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. The launch doesn’t come as much of a surprise. 1, 2, etc. This will usually be Port 1 . It's just a modem. Your ONT is connecting. That isn't surprising: you're not their customer. Basically they’ve just bought a £30-£50 paper weight. I pushed Sky to contact. If your FTTP full fibre 65 service is on the BT Openreach network then the service authentication is via the Openreach ONT and you'll be able to connect the WAN / Internet port of any router to the ONT and an authenticated connection will be made. On the UBNT forum there are multiple reports of successful usage of their ONT device on FTTH connections in other countries (Spain, Eastern Europe etc) so I was interested in the technical ability of it to work in the UK on the Openreach network. I am surprised I thought Openreach had used a consistent ONT in the 8110 casing. The ONT is showing a red fault light (although I can at the moment get online). 5 Gbps services over the fiber network. They stipulate that the loft must be boarded so that at no point are you any closer to 2m from the edge of a board. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. The wiring you install will be pivotal to their experience. e. To use a non-Vodafone router, you’ll need to contact us for your broadband username and password. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. Is it possible to replace the Eero as it's just a router with something running openwrt? Or will I have to have the ONT + Eero + openwrt router? Was thinking of the new R5S as there's no rpi4 available. wrote: Absolutely, yes. With Openreach, CityFibre etc you have an ONT in your house that converts to an RJ45 cable, it's still the premises regardless of which side of the wall the converter is on. g. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. But this is about to stop. 25,854. Your ONT is working, your hub is connected, and you’re online. Post 5 of 5 13 Views. Re: BT FTTP and ONT modem problem. At present Openreach is on the long journey. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Phone still ok. 1,333 Views. OP, Since Openreach's customers are NOT the general public, then I'm not sure you could complain against them - your complaints would have to be directed against your ISP (BT) who are customers of Openreach. Aspiring Contributor Mark as New;Hi. Re: FTTP Issue - 'you have told us your fault was fixed'. BT is one of the UK's largest. The openreach employee. Leave untagged, no VLAN, and connect your router to the Openreach ONT: Login: As advised: We allocate a login for one or more lines. Their job is to keep your Openreach modem working if there's. Would you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. An engineer will install an ONT at your premises to connect to the nearby fibre cable. PORT1-PORT4 All lights on Ethernet connection is normal between Openreach fibre modem and hub (Port 1 is where engineer will install). This is used for most of the 160M and 1G services. The Openreach ONT sits in an enclosure providing space to manage the wiring, keeping everything neat and tidy. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. . This is on the back of my spare Openreach ONT and there's a few unique identifiers which. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. After he left, I replugged the modem, and reconnected it to my router. EchoLife HG8110H. You'll need to log the fault with Sky: they will probably book Openreach to replace the. Message 8 of 20. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. But that all changed last Friday at 10:12am when the service dropped. Off: the device is not plugged in, or ONU is bad. As you say, transformers are fairly inefficient - but for as long as I can remember now, just about all mains powered electronic equipment uses Switched Mode. Your optical network terminal (ONT) is your face to the customer inside the home. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Hayth said: I'm on Aquiss (so openreach ONT) - want to troubleshoot and check if my router's the issue in my network and wanted to test a direct connection between my computer and the ONT. When the Tel and Pon lights have stopped flashing and are. I checked my kit, power cycled the ONT, still down. The three lights on the Openreach Nokia ONT are solid green. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. There can be a charge but Sky will explain that if it applies. PON off, or PON and LOS both flashing. 1 stage install – between 9 and 18 working days, depending on availability. CCTV Access. Landline. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. If you already have an ONT, it’s very quick to get connected. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. Once the ONT has been fitted, we connect it your wireless router. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. Message 3 of 10. Check all cables are firmly plugged in. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. Zen are an unbundled network meaning that they own and maintain their lines. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Re: Full fibre - battery unit has fault light on. Living in a rural area, not having a reliable internet connection made settling into a new home and accessing essential services tricky. Summary: Fttp ONT showing red fault light. Restart your Openreach modem to fix connection problems. The lights should settle within a few minutes. Putting another Ethernet cable from the ONT to the houses internal Ethernet point, then from the other end of the point the red ended cable from the Ethernet point to the SH WAN port and there’s no internet. Currently have Fibre to the Premises via Sky, no problems until today. 07 Utility WarehouseThis may include running new cables, or disconnecting old extension wiring and powerline adapters. Fault notification came up on tv screen. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. if they want to do away with sky router and use deco in router mode. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Brian. . Their job is to keep your Openreach modem working if there's a power cut. At present both Openreach ( BT) and Virgin Media (Liberty Global) are engaged in a significant expansion and upgrade of their respective broadband networks. The fibre optic link to BT exchange is working and recognises your Openreach fibre modem. I’m now looking through the various providers who can use the openreach wholesale fitted line and ONT. After a few more minutes the Power light should come on. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. Usually your engineer will use the hole from your existing phone line. They replaced my FTTC copper wire overhead cable from house to telegraph pole. One to take the fibre to the wall of the customer's property & test it, & then a second visit to fit the ONT. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. Try a new cable if needed. That’s why there are already more than 150 million of. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. 4 Dec 2021 at 16:27 #3 matt100. To answer the question on rules: ridiculously strict. Learn why you need an Openreach Optical Network Terminator and what to do if you have a problem. Openreach will update the records and pass the fault back to check with End User to confirm Service. #4. Vast experience of installing fibre at the exchange headend - OCR & ODF, installing cables and splicing in the underground and overhead network in a timely and quality manner. After he left, I replugged the modem, and reconnected it to my router. 09 Mar 2023 01:38 PM. 1-2. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. Re: Fibre 900 - Slow upstream - Need Openreach Engineer. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Presumably it is just the BBU (Battery Backup Unit) showing faulty. Nokia G-010G-Q ONT Template. Find out more about Full Fibre and discover what broadband speed actually means. Not all ISPs require PPPoE authentication over Openreach flavoured FTTP at the customer's end, BT Retail is the obvious one which springs to mind. Message 5 of 18. Today the first live subscriber has been connected via this platform. • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. 1+1 ONT and Enclosure Factsheet We’ve launched this new style Optical Network Termination point (ONT) and enclosure in December 2017, the smaller ONT means we can fit it and the Battery Backup Unit (BBU) inside an enclosure, with space to tidy all the cables. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Editor-in-Chief - ISPreview. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. Phone scams are on the up, especially across the UK. However if Openreach is unable to update the records or the template was not used then the appointment will go. Is your property a new build or is it a property that has had a fibre network overlaid on top of an existing copper network ? Generally, the PON light flashing means that the light from the OLT ( the headend ) is present, but the ONT isn’t being authenticated, this could be various things but if you are being told it’s a network distribution, that implies that faulty equipment has been.